At Nitya Bhakti, we take great care in packaging and delivering our products. Please read our Return, Refund, and Cancellation Policy carefully before placing an order.
If you have any questions regarding returns or refunds, please contact us at info@nityabhakti.com.
Returns & Exchanges
Currently, Nitya Bhakti does not accept returns or exchanges once an order has been delivered.
Refunds for Damaged Products
Refunds are considered only if a product is received in a damaged condition.
To request a refund, the following conditions must be met:
- The damage must be reported to us within 24 hours of delivery.
- A clear and continuous unboxing video is mandatory.
- The video must be recorded from the moment the package is opened and should clearly show the package and the damaged product.
- Refund requests submitted without a valid unboxing video will not be considered.
After reviewing the provided evidence, our team will determine whether the refund request is eligible for approval.
Order Cancellation
Once an order has been successfully placed, it cannot be cancelled.
Important Notes
- As some of our products may be handmade or uniquely crafted, minor variations in colour, texture, finish, size, or appearance may occur. Such variations are natural and do not qualify as product damage.
- Product colours may also appear slightly different due to screen settings and lighting conditions.
- Nitya Bhakti reserves the right to approve or reject any refund request after reviewing the submitted evidence and verifying the issue.
By placing an order with Nitya Bhakti, you agree to the terms and conditions of this Return & Refund Policy.
