Effective Date: 26- Aug-2026
Thank you for shopping with Nitya Bhakti. We are committed to delivering your devotional products safely and conveniently to your doorstep.
Please read our Shipping Policy carefully to understand how your order is processed, shipped, and delivered.
1. Order Processing Time
Once your order is successfully placed and payment is confirmed, we generally process and dispatch orders within 2–5 business days.
Orders are usually not processed or dispatched on Sundays and public holidays.
During festive seasons, sales, promotional periods, or periods of unusually high order volume, processing may take a little longer. If there is a significant delay in processing your order, we will try to inform you through your registered email address or phone/WhatsApp number.
2. Shipping Within India
Nitya Bhakti currently offers shipping across India, subject to service availability at the customer’s delivery address.
Orders are shipped through our selected courier and logistics partners. The available shipping options and applicable shipping charges will be displayed at checkout based on the delivery address, order value, weight, and other applicable factors.
Shipping charges, if applicable, are additional to the product price and will be clearly shown before you complete your order.
3. Delivery Time
The estimated delivery time is generally 3–8 business days after dispatch, depending on the delivery location and courier service.
Delivery timelines may vary for:
- Remote or difficult-to-service locations
- Rural areas
- Areas with limited courier connectivity
- Festive seasons and public holidays
- Adverse weather conditions
- Natural disasters
- Strikes, transportation disruptions, or other unforeseen circumstances
- Delays caused by the courier or logistics partner
The delivery timelines mentioned above are estimates and should not be considered guaranteed delivery dates.
4. Shipping Confirmation & Tracking
Once your order has been dispatched, we will provide you with the available shipment/tracking details through your registered email address, phone number, WhatsApp, or other applicable communication channels.
You can use the tracking information to check the status of your shipment.
Please note that tracking information may take some time to become active or update after the shipment has been picked up by the courier.
5. Incorrect or Incomplete Shipping Address
Customers are requested to carefully verify their shipping address, PIN code, phone number, and other delivery details before placing an order.
Nitya Bhakti will not be responsible for delays, failed deliveries, returns, or additional shipping charges resulting from:
- Incorrect or incomplete address
- Incorrect PIN code
- Incorrect or unreachable phone number
- Recipient being unavailable for delivery
- Failure to respond to courier calls
- Refusal to accept the shipment
If an order is returned to us because of an incorrect address, non-availability of the recipient, or refusal to accept the shipment, additional shipping charges may be applicable if the customer requests re-shipment.
6. Delayed Delivery
Although we make reasonable efforts to dispatch and deliver orders within the estimated timelines, Nitya Bhakti is not responsible for delays caused by courier partners, transportation disruptions, weather conditions, natural events, government restrictions, strikes, or other circumstances beyond our reasonable control.
If your order appears to be significantly delayed, please contact us and we will assist you in checking the shipment status with the courier partner.
7. Damaged Package at the Time of Delivery
We take reasonable care to pack our products securely before dispatch.
If you receive a package that appears to be visibly damaged, tampered with, or opened, we recommend that you:
- Take clear photographs/videos of the package before opening it.
- Record an unboxing video while opening the package.
- Contact us as soon as possible with your order details and supporting photographs/videos.
This information may be required for us to investigate the matter with the courier partner and process an eligible claim.
Please refer to our Return & Refund Policy for further information regarding damaged, defective, or incorrect products.
8. Partial or Missing Items
If you believe that an item is missing from your order, please contact us as soon as possible after receiving the shipment.
Please provide your order number along with photographs/videos of the package and its contents so that we can investigate the issue.
9. Multiple Products in One Order
Depending on product availability, size, weight, packaging requirements, or logistics considerations, products from the same order may occasionally be shipped separately.
If your order is dispatched in multiple shipments, you may receive separate tracking details.
10. Delivery Attempts
Our courier partner may make multiple attempts to deliver your order.
Please ensure that someone is available at the provided delivery address and that your registered phone number is reachable during the delivery period.
If the courier is unable to deliver the shipment after the applicable delivery attempts, the package may be returned to us.
11. Shipping Charges
Applicable shipping charges will be calculated and displayed at checkout before payment is completed.
Shipping charges may vary depending on factors such as:
- Delivery location
- Parcel weight and dimensions
- Number of products
- Courier service selected
- Applicable shipping rates at the time of order
Any applicable shipping charges will be clearly communicated to you before you place the order.
12. International Shipping
At present, Nitya Bhakti primarily serves customers within India.
International shipping, if offered in the future, will be subject to availability, destination-country regulations, customs requirements, duties, taxes, and applicable shipping charges.
Details regarding international shipping will be communicated separately when such services become available.
13. Order Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible.
If you wish to cancel an order, please contact us as soon as possible after placing the order. Cancellation requests will be handled in accordance with our Cancellation, Return & Refund Policy.
14. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Nitya Bhakti
Email: info@nityabhakti.com
Website: www.nityabhakti.com
We will be happy to assist you with your order and shipping-related queries.
Note: By placing an order on the Nitya Bhakti website, you acknowledge and agree to the terms mentioned in this Shipping Policy.
